Seller and customer service
Seller: Ahmad Walaschjerdi Farahani, trading as Carpet Unique, Im Wiesengrund Str. 4, 60437 Frankfurt am Main, Germany. VAT identification number under Section 27a of the German VAT Act: DE338600524. Email: info@carpetunique.com.
Products and descriptions
On each carpet page, you should be able to check the important buying details: photos, size, material, origin, production method, condition, cleaning information, weight, price, shipping cost, and availability. Minor colour differences can happen because screens and lighting are different.
Ordering and contract
Product listings are invitations to place an order, not binding offers. By using the final button that clearly indicates an obligation to pay, you submit a binding offer. A contract is formed when we expressly accept it or dispatch the carpet; an automatic receipt email only records receipt. The contract language is German, although the shop may also be available in other languages. Order details are sent by email and made available in the customer account. If the one-off item is already sold or a price is clearly incorrect, we will reject the offer and refund any payment received.
Prices and taxes
Prices are shown in euros. The applicable tax information and final invoice amount are stated on the invoice. Shipping costs are shown before the order is submitted. Deliveries outside the EU may incur import duties, taxes, or fees payable by the customer to the relevant authority.
Payment
Checkout currently offers bank transfer. The order confirmation contains our bank details, invoice number, amount, and payment deadline. Please use the invoice number as the payment reference. We reserve the one-of-a-kind carpet until the stated deadline. Dispatch takes place only after payment has been confirmed. An invoice is provided as a PDF and stored in the customer account. Refunds are made after the return or cancellation has been approved and are documented in the customer account.
Shipping
Shipping costs are shown before the binding order is submitted and are based on the delivery country and the carpet’s recorded weight. Delivery within Germany is currently free. We ship from Germany and select the appropriate carrier based on destination, weight, packaging, availability, and service level, currently including DHL, GLS, UPS, or FedEx. International deliveries may incur customs duties, import tax, or destination-country fees. After handover, we send the tracking number and, where available, a tracking link by email and through the customer account.
Returns and complaints
Consumers generally have a statutory 14-day right of withdrawal. Please contact us before sending a carpet back so that we can confirm the return address and packing instructions. We cover return shipping for returns agreed within Germany. The carpet must be returned complete and suitably protected. After receipt, we check its condition and completeness. Refunds are normally made through the original payment method. Statutory defect rights and the right of withdrawal remain unaffected.
Conformity, defects, and liability
Statutory conformity and defect rights apply. Age, material, and use marks specifically disclosed in the description and photographs form part of the agreed condition and are not defects by themselves. Please report transit damage promptly with photographs; failure to do so does not affect a consumer’s statutory rights. Liability follows applicable law and is not excluded where exclusion is prohibited, including intentional conduct, gross negligence, or injury to life, body, or health.
Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice does not remove mandatory protection in their country of habitual residence. Jurisdiction for merchants is Frankfurt am Main. We are not willing or obliged to participate in consumer dispute-resolution proceedings before a consumer arbitration body. If one provision is ineffective, the remaining provisions continue to apply.
Delivery time and delivery date
The expected delivery time is shown on the product page, during checkout, or in the order confirmation. For bank transfer, delivery time begins after payment is received. We will notify you when delays caused by customs, events beyond our control, or the carrier become known.
Non-delivery and transport damage
Please check tracking and report unusual delays, damaged packaging, or non-delivery promptly to info@carpetunique.com. We will assist with the carrier and open an investigation where necessary. Consumers’ statutory rights remain unaffected.
Customer service and complaints
For questions about an order, payment, invoice, shipping, return, or defect, contact info@carpetunique.com with your order number. We review the case, document the communication, and tell you the next steps and our decision about the complaint or refund.